baji5 Privacy Policy —
Your Data, Handled Honestly

baji5 is an online sports betting and casino platform operating at baji5.app. We provide betting markets, casino games, live dealer tables, and related services to registered players. When you use the baji5 platform in any capacity — browsing, registering, depositing, or playing — baji5 is the data controller responsible for your personal information.

This Privacy Policy explains how baji5 collects, uses, stores, and protects your personal data. It applies to all users of the baji5 website, mobile app, and any other baji5 service. By using baji5, you agree to the practices described in this policy.

If you have questions about this policy or how baji5 handles your data, contact the support team at [email protected] or via live chat on the platform.

baji5 collects the following categories of personal data from users:

baji5 collects your personal data through the following channels:

• Direct input: Information you provide when registering an account, completing your profile, submitting verification documents, making a deposit or withdrawal, or contacting support.
• Automated collection: Data collected automatically as you use the baji5 platform, including usage patterns, device information, and IP addresses. This is collected via cookies, server logs, and similar technologies.
• Third-party sources: In some cases, baji5 may receive data about you from third-party identity verification providers or fraud prevention services as part of the KYC process. This data is used solely for verification purposes.
• Payment processors: When you make a deposit or withdrawal, baji5 receives transaction confirmation data from your mobile financial service provider. baji5 does not receive or store your full mobile banking credentials.

baji5 only collects data through legitimate means. We do not purchase data lists or collect data from social media profiles without your explicit consent.

baji5 uses your personal data for the following purposes:

• Account management: To create and maintain your baji5 account, verify your identity and age, and keep your account secure.
• Service delivery: To process your bets, settle winnings, handle deposits and withdrawals, and provide access to all baji5 games and features.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the baji5 support team.
• Compliance: To meet our obligations under anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and any other applicable legal or regulatory requirements.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, and other prohibited conduct on the platform.
• Platform improvement: To analyse how players use baji5, identify technical issues, and improve the overall experience for all users.
• Responsible gaming: To monitor betting patterns and identify players who may need support under baji5's responsible gaming programme.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional messages about baji5 offers and new features.

baji5 does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: Your mobile wallet number and transaction details are shared with bKash, Nagad, or Rocket as necessary to process your deposits and withdrawals.
• Identity verification providers: During KYC checks, your identity documents may be processed by a third-party verification service. These providers are contractually bound to handle your data securely and use it only for verification.
• Game providers: When you play a game on baji5, the relevant game provider receives your player ID and bet data to operate the game. Game providers do not receive your full personal profile.
• Fraud prevention services: baji5 may share data with fraud detection partners to identify and prevent suspicious activity. This is done in the interest of protecting all players on the platform.
• Legal and regulatory authorities: baji5 will disclose personal data to law enforcement, regulatory bodies, or courts when legally required to do so. We will notify you of such disclosures where permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of baji5 assets, your data may be transferred to the acquiring entity. You will be notified of any such change and your rights will be preserved.

All third parties who receive data from baji5 are required to maintain appropriate security standards and use the data only for the specific purpose for which it was shared.

baji5 uses cookies and similar tracking technologies to operate the platform and improve your experience. Here is what we use and why:

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core baji5 platform, but some features may behave differently.

baji5 takes the security of your personal data seriously. The following measures are in place to protect your information:

• SSL/TLS encryption: All data transmitted between your device and baji5 is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser when using baji5.
• Secure data storage: Personal data is stored on secured servers with access controls, firewalls, and regular security audits.
• Password hashing: Your baji5 account password is stored as a cryptographic hash. baji5 staff cannot see your password in plain text.
• Access controls: Internal access to personal data is restricted on a need-to-know basis. Staff access is logged and monitored.
• Two-factor authentication: baji5 supports additional login security measures to protect your account from unauthorised access.

Despite these measures, no online platform can guarantee absolute security. If you suspect your baji5 account has been compromised, contact support immediately and change your password.

baji5 retains your personal data for as long as necessary to fulfil the purposes described in this policy. The specific retention periods are as follows:

• Active account data: Retained for the lifetime of your baji5 account and for a period after closure as required by applicable regulations.
• Transaction records: Financial transaction data is retained for a minimum of five years to comply with anti-money laundering regulations.
• KYC documents: Identity verification documents are retained for the period required by applicable law, typically five years from the date of verification or account closure.
• Support communications: Chat and email records are retained for up to two years to assist with dispute resolution and quality assurance.
• Usage and analytics data: Aggregated, anonymised usage data may be retained indefinitely for platform improvement purposes. This data cannot be used to identify individual users.

When data is no longer required, baji5 deletes or anonymises it in a secure manner. You may request early deletion of your data by contacting support, subject to any legal retention obligations that apply.

As a baji5 user, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data baji5 holds about you. We will provide this within a reasonable timeframe.
• Right to correction: If any of your personal data held by baji5 is inaccurate or incomplete, you can request that it be corrected. You can update basic account information directly through your account settings.
• Right to deletion: You can request that baji5 delete your personal data. This right is subject to legal retention requirements — for example, transaction records required for AML compliance cannot be deleted on request.
• Right to restrict processing: In certain circumstances, you can ask baji5 to limit how your data is used while a dispute or query is being resolved.
• Right to withdraw consent: Where baji5 processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact the baji5 support team at [email protected]. We will respond to all data rights requests within 30 days. In complex cases, we may need up to 60 days and will notify you if this is the case.

baji5 is strictly an adult platform. The minimum age to register and use baji5 is 18 years. baji5 does not knowingly collect personal data from anyone under the age of 18.

If baji5 discovers that an account has been registered by or on behalf of a minor, the account will be closed immediately, all data associated with the account will be deleted, and any deposits will be returned to the payment source where possible.

If you believe a minor has registered on baji5, please contact the support team immediately at [email protected] so the matter can be investigated and resolved promptly.

The baji5 platform may contain links to third-party websites or services — for example, links to payment provider support pages or game provider information. These third-party sites have their own privacy policies, and baji5 is not responsible for their content or data practices.

baji5 recommends that you review the privacy policy of any third-party site you visit. The fact that baji5 links to a third-party site does not constitute an endorsement of that site's privacy practices.

baji5 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be posted on this page with a revised "Last Updated" date.

For significant changes that materially affect how your data is used, baji5 will notify registered users via email or an in-platform notification before the changes take effect. For minor updates, the revised policy will simply be posted on this page.

Continued use of baji5 after an updated Privacy Policy is posted constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should stop using baji5 and contact support to close your account and request data deletion.

If you have any questions, concerns, or requests relating to this Privacy Policy or how baji5 handles your personal data, please get in touch:

• Live chat: Available 24/7 directly on the baji5 platform — the fastest way to get a response.
• Email: [email protected] — we aim to respond to all privacy-related emails within 48 hours.

When contacting baji5 about a data privacy matter, please include your registered mobile number or email address so we can locate your account and respond accurately. Do not include your password or full payment details in any email or chat message.